Privacy Policy

1. Introduction

Digital Learn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Personal Information

When you register or use our services, we may collect:

• Name and email address
• Phone number (optional)
• Payment information (processed securely via payment gateways)
• Profile information you choose to provide

Usage Information

We automatically collect certain information when you use the Platform:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on the Platform
• Course progress and learning analytics
• Video watch history and completion rates

AI Interaction Data

When you use our AI learning assistant, we collect your questions and interactions to provide responses and improve our services. Voice inputs are processed for speech-to-text conversion and are not stored permanently.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our educational services
• Processing transactions and sending related information
• Personalizing your learning experience
• Tracking your progress and providing recommendations
• Communicating with you about updates, offers, and support
• Improving our Platform and developing new features
• Analyzing usage patterns to enhance user experience
• Preventing fraud and ensuring platform security

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate the Platform (payment processors, cloud services, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure password hashing
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Required for the Platform to function properly
• Analytics Cookies: Help us understand how users interact with the Platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at sales@predictml.ai.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes, legal compliance, dispute resolution, and enforcement of our agreements. Learning progress data may be retained to provide continuity in your educational journey.

9. Children's Privacy

Our Platform is intended for users aged 13 and above. Users under 18 must have parental consent. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information.

10. Third-Party Services

Our Platform may integrate with third-party services for payments, analytics, and AI capabilities. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

Third-party services we use include:

• Payment processors (Razorpay)
• Cloud services (Google Cloud)
• AI services (OpenAI, Google Cloud AI)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below: